Frequently Asked Questions

1. " Are all your pieces really handmade?"

​

YES--all our pieces are handmade, no outsourcing, no third party. Because there is no machinery involved, our pieces may take a few extra days to create--please keep this in mind when ordering to allow ample time if you need your jewelry for a special occasion/gift. We take pride in quick turnaround time. If there are any issues or delays we immediately contact you.

​

2. "What is your return policy?"

If you are not completely satisfied with your purchase we will issue a refund up to 30 days after purchase for returned jewelry. Jewelry must be returned unworn and in its original condition to receive a full refund. 

​

***WE RESERVE THE RIGHT TO EXERCISE DISCRETION TO DENY REFUND DUE TO THE CONDITION OF THE JEWELRY***

​

3. "Do you offer custom colors or make custom pieces?"

​

We do offer an option of different colors for certain pieces in our collection, as listed on the checkout page, and our pet line now offers customization.

​

4.  "Where do you get your crystals?"

​

We buy all our crystals and other jewelry components from reputable vendors. All our crystals come from Europe and each piece will state which country they originate from. We currently use PRECIOSA© crystals that are made in the Czech Republic and crystals from Austria.

​

5.  "I have allergies to certain metals, do you offer options?"

​

We do! All our pieces are created with either Sterling Silver, Stainless Steel and 14-18kt gold-filled Stainless Steel--all of which are nickel-free, and hypoallergenic. 

​

6. "My clasp broke, can I get it fixed?"

​

Yes, of course. As listed in our terms and conditions, if your piece needs to be fixed, email us and send us back the piece and we will fix it at no extra charge.

​

​

For Further inquiries or issues, please contact us at sweetcharms@sweetcharmelegace.com